The Opportunity:
Avantor is looking for a dynamic, forward-thinking, and experienced Human Resources Service Excellence, Knowledge Management Specialist who will be responsible for delivering results against some of the most complex business and technology initiatives.
This role will be a full time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation – let’s talk
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsible for overseeing the creation, distribution, utilization and management of Avantor’s business processes and information. The Service Excellence Specialist in Knowledge Management is responsible for ensuring the effective management and utilization of knowledge resources to enhance service delivery and operational efficiency. This role involves analyzing service processes, identifying areas for improvement, and implementing knowledge management strategies to support organizational goals.
WHAT WE'RE LOOKING FOR:
Assist in HR Knowledge Management activities within the Service Excellence team.
Help update and maintain HR knowledge content such as FAQs, procedures, and basic training materials.
Ensure information is accurate, up-to-date, and easy to access.
Follow given guidelines for creating and maintaining content.
Support routine checks to keep content relevant.
Work with team members to update and organize knowledge base content.
Collect information from different sources as guided.
Ensure work follows company policies and standards.
Basic awareness of knowledge management tools and practices.
Good communication skills in English (written and spoken); knowledge of another regional language is added advantage.
EXPERIENCE:
1+ years of relevant experience in HR Knowledge Management, Information Management, or a similar role.
Bachelor’s Degree preferred.
Proficiency in using Knowledge Managem