At Intuit, our global network of thousands of tax, bookkeeping, and financial experts is the human intelligence (HI) that powers our AI-driven financial technology platform. This position is a critical regional leadership role within Intuit's Expert Network, focused on the expert brand, operational readiness, change management, and engagement of our India-based expert community.
As the Staff Program Manager of Expert Readiness & Engagement (India), you will serve as the essential connective tissue between our global product/experience strategies and our local Indian expert footprint. Your mission is to ensure that when current technology, workflows, or product updates are introduced, the India network is 100% prepared to execute flawlessly. You will focus inward — architecting site branding, driving localized engagement strategies, managing internal communication, and leading regional change management frameworks. By leveraging continuous listening loops, you will ensure our India expert community is trained, equipped,
and culturally aligned to deliver delight to our global customers.
Responsibilities
Lead Regional Change Management & Expert Readiness
Deployment Orchestration: Act as the strategic partner to central expert readiness and change management and corresponding COEs for global tool deployments and product releases. Own the regional readiness roadmap for India, mapping out dependencies, training timelines, and process variations
Impact & Friction Assessment: Conduct change impact assessments to understand how global platform updates uniquely affect the Indian workforce. Identify and mitigate potential operational risks before deployment
Adoption Tracking & Hypercare: Define and monitor tool adoption metrics. Lead post-launch "hypercare" support structures locally to quickly address technical glitches or operational confusion during critical peak seasons
Establish Local Listening Infrastructure & Process Rigor