Publication date : Apr 23, 2026, 12:00AM
Contract duration :
Orange Business is here
About us
Join us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic workplace to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Key Responsibilities
The Service IT Designer is responsible for designing and articulating the digital service wrap for complex telecommunications solutions sold to large multinational customers. The role works closely with presales, sales, solution architects, operations and product teams to translate customer requirements into coherent, value-driven digital service designs that support deal success.
The role focuses on the IT,



digital, and platform components that enable service management, assurance, and customer experience.
Presales & Deal Support
•Act as digital service design lead for strategic bids and complex deals involving multinational enterprise customers
•Support sales and presales teams by shaping service concepts, digital architectures, and value propositions
•Participate in customer workshops, RFIs, RFPs, and bid responses, representing the digital service perspective
•Translate customer business and technical requirements into digital service designs aligned with telco offerings
Digital Service Design
•Design the digital service layer for a given customer, including:
oService portals and customer interfaces
oAutomation and orchestration components
oMonitoring, analytics, and reporting capabilities
oAPIs and integration with customer and internal systems
•Define service decomposition into

📌 Service IT Designer (Gurugram)
🏢 Orange Business
📍 Gurugram