Job Title: IT Automation Engineer
Experience: 4 - 7 Years
Location: Bangalore / Hybrid (3 days work from office)
Shift: 6 PM - 3 AM

Role Summary
We are seeking a highly skilled IT Automation Engineer to design, build, and operate intelligent automation solutions across IT Operations and enterprise processes. The role focuses on knowledge around agentic automation, AI/ML-driven decisioning and solid experience on end-to-end orchestration using platforms such as ServiceNow, Power Automate, and custom agentic frameworks. The ideal candidate blends strong scripting and integration skills with process thinking, enabling autonomous or semi-autonomous workflows that reduce manual effort, improve reliability, and accelerate resolution.

Key Responsibilities
Platform & Tooling
Develop advanced automations using ServiceNow (Flow Designer, IntegrationHub, Script Includes, Business Rules).
Build workflows and orchestrations using Microsoft Power Automate, Logic Apps, and connectors.
Create and extend custom agentic platforms using Python/Node.js-based frameworks.
Integrate with monitoring tools,



ticketing systems, cloud platforms, and enterprise applications.
Scripting & Integrations
Develop automation scripts using Python, JavaScript, PowerShell, or Bash.
Build and consume REST/SOAP APIs, webhooks, and event-driven integrations.
Handle authentication mechanisms (OAuth, tokens, certificates).
Ensure idempotency, error handling, retries and observability in automations.
Process Automation & Optimization
Analyze IT and business processes to identify automation opportunities.
Translate manual SOPs and runbooks into digital and agentic runbooks.
Drive process standardization before automation.
Measure automation effectiveness (MTTR reduction, effort saved, success rate).
Governance, Reliability & Security
Implement logging, monitoring, and alerting for automation flows.
Ensure compliance with security, access control, and audit requirements.
Maintain version control, CI/CD pipeli

📌 IT Automation Engineer (Bengaluru)
🏢 Ascendion
📍 Bengaluru