POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late
check-out requests. Secure payment; activate/reissue room keys. Ensure rates
match market codes, document exceptions. Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages. Clear departures in computer system. Coordinate with
Housekeeping to track room status and guest concerns. File guest paperwork or
documentation. Operate telephone switchboard station. Run and check daily
reports, contingency lists, and credit card authorization reports. Supply guests
with directions and information. Answer, record, and process all guest calls,
requests, questions, or concerns; follow up to ensure each has been met to
guests’ satisfaction. Arrange transportation for guests/visitors. Count and
secure bank at beginning and end of shift. Cash-guests' checks, process all
payment types, vouchers, paid-outs, charges, and provide change. Notify Loss
Prevention/Security of any reports of theft.





Follow company policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
skilled language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common goals;
listen and respond appropriately to the concerns of employees. Comply with
quality assurance standards. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties as reques

📌 Guest Service Associate (Mumbai)
🏢 Marriott
📍 Mumbai