JOB PURPOSE

Lead the entire soft services and technical team across all the offices in Delhi and ensure to provide and maintain a high level of standardized workspace, safe and Hygienic setting in office area. Responsible for end-to-end project execution in coordination with multiple internal and external stakeholders, without any disruption of services.

ORGANISATION CHART

Head - FMS --> Manager – FMS (Office Management)

Responsibilities

KEY ACCOUNTABILITIES

Key Performance Indicators (KPIs)

General Facility Management

Oversee and coordinate repair and maintenance activities for all facilities, including buildings, equipment, and develop schedules and protocols for routine maintenance to ensure the optimal functioning of all systems.
Plan and execute infrastructure upgrade projects, including renovations, expansions, and technology integrations and collaborate with stakeholders to determine needs, budget requirements, and timelines for upgrades.




End to end office Management of entire facilities as per defined SOP and ensuring all the services are carried out as per the SLA.
Manage housekeeping, janitorial, pest control and other soft services to ensure a clean and comfortable working environment.
Responsible and accountable for management of Helpdesk Operations and management of all requests pertaining to facilities and resolution of issues towards repairs and maintenance activities.
Develop and implement emergency response plans to address potential risks and mitigate disruptions to facility operations.
Timeliness
Cost
Quality
Employee feedback
Compliance

Process Improvements and Cost Saving

Identify cost-saving opportunities and implement strategies to optimize spending while maintaining service quality.
Serve as the nodal officer for process improvement initiatives such as ISO- 41001, 5S, BLIP, CIP, KAIZEN, Idea Factory etc.
Facilitate training sessions and workshops to educate staff on process improvement methodologies and foster a culture of

📌 Manager - FMS - (India)
🏢 GMR Group
📍 India