Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About The Role
As an IT Support Specialist, you will provide technical support to UKG employees through phone, chat, remote-support tools, onsite assistance, and other available support channels. You will troubleshoot hardware, software, account, mobile-device, business application, and connectivity issues while ensuring incidents and requests are resolved efficiently and documented accurately.
You Will
Diagnose and resolve technical issues through phone,
chat, remote, and onsite support channels.
Manage assigned incident and request queues, follow up with employees, and support backlog-reduction activities.
Provide skilled, patient, and timely assistance while keeping employees informed throughout the resolution process.
Document troubleshooting steps, resolutions, categorisation, and employee communications accurately in the ticketing system.
Escalate incidents and requests to the appropriate technical teams when additional expertise, access, or investigation is required.
Support Windows and macOS devices, Microsoft 365 applications, business applications, mobile devices, and end-user hardware.
Use Active Directory to support user and computer accounts, group policies, access-related requests, device imaging, and patching activities.
Install, configure, test, deploy, maintain, and troubleshoot laptops, desktops, monitors, printers,
📌 IT Support Technician II (Noida)
🏢 Ukg
📍 Noida