Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The role of Team Lead, Advanced Operations at Opensity is responsible for leading a specialized team focused on high-complexity operational tasks, escalations, and process enhancements that support client delivery and internal efficiency. This position ensures service excellence by coordinating day-to-day operations, supporting cross-functional initiatives, and mentoring team members. The Team Lead plays a vital role in bridging tactical execution with strategic improvement in a quick-paced, service-driven environment. Kindly review the below detailed job description.

Work Location: Hyderabad, Telangana
Employment Mode: Full Time

Roles & Responsibilities
Provide daily guidance, coaching, and direction to the Advanced Operations team, ensuring adherence to SLAs and quality standards
Assign and monitor work distribution, manage priorities, and escalate resource constraints or blockers as needed




Foster a team culture centered on accountability, service excellence, and continuous development.
Oversee the execution of high-level, complex operational tasks across systems, workflows, and client support services
Serve as the escalation point for advanced or unresolved issues requiring deeper analysis and coordination
Ensure timely resolution of escalations with a focus on root cause identification and prevention. Process Improvement & Optimization
Identify gaps, inefficiencies, and bottlenecks in operational workflows and recommend enhancements
Collaborate with stakeholders to pilot and implement process improvements, automations, or policy updates
Monitor key metrics and trends to assess performance and drive data-informed decisions
Liaise with IT, Service Desk, Project Management, and other internal teams to coordinate on cross-departmental initiatives.
Support onboarding of new clients or technologies by en

📌 Lead NOC Engineer (Hyderabad)
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📍 Hyderabad