Application Support Engineer – Laboratory Information Management Systems (LIMS/LIS)

Company: Providence Global Center

Experience: 5–8 Years

Location: [Hyderabad / Office]

Employment Type: Full-Time

About The Role

Providence Global Center is seeking a skilled Application Support Engineer with experience in Laboratory Information Management Systems (LIMS/LIS) to support day-to-day operations, system maintenance, and integrations. This role will work closely with SMEs and senior engineers while also independently handling incidents, troubleshooting, and system enhancements.

Key Responsibilities

Application Support & Operations

Provide L2/L3 support for LIS/LIMS applications in on-premises and Azure Cloud environments.
Monitor system performance and ensure high availability of applications.
Independently troubleshoot and resolve incidents within defined SLAs.

Laboratory Workflow & Integration Support

Support end-to-end laboratory workflows including order entry, processing, and result reporting.
Assist in maintaining integrations between lab instruments, middleware, LIS,



and EHR systems.
Work with HL7 interfaces to monitor, troubleshoot, and resolve data flow issues.

Clinical Coding & Mapping

Work with clinical coding systems such as LOINC, SNOMED, ICD, and CPT.
Troubleshoot issues related to code mapping, test catalog configuration, and data discrepancies.
Support accurate and consistent data exchange across systems.

Incident, Problem & Change Management

Handle service tickets, incidents, and service requests efficiently.
Support root cause analysis (RCA) and problem management initiatives.
Participate in change management activities including deployments and upgrades.

System Maintenance & Enhancements

Perform routine system maintenance, patching support, and application upgrades.
Assist in workplace validation and post-deployment verification.
Document configurations, procedures, and troubleshooting steps.

Collaboration & Continuous Improvement

Wo

📌 Lead Service Operations Engineer (Hyderabad)
🏢 Providence India
📍 Hyderabad