Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Senior Process Associate (SPA) – Cash Application is responsible for ensuring accurate and timely application of customer payments across various payment channels. The role requires strong analytical skills, customer focus, and the ability to work with high volumes while maintaining accuracy and compliance with internal controls.

How you'll make an impact

Responsibilities:
Cash Posting & Allocation
Process and post customer payments (ACH,



wire transfers, checks, credit cards) in ERP systems
Accurately apply payments to customer invoices based on remittance details
Research and resolve unapplied/unidentified cash on a timely basis
Maintain and monitor customer account reconciliations
Remittance & Query Management
Review remittance advice from multiple sources (emails, portals, bank statements)
Coordinate with customers, AR teams, and internal stakeholders to clarify payment discrepancies
Reporting & Compliance
Support daily/weekly/monthly cash application reporting as required
Ensure adherence to internal controls (SOX, audit compliance)
Assist in month-end closing activities including reconciliations and variance explanations
Process Improvement
Identify process gaps and propose enhancements for accuracy and efficiency
Participate in process standardization and automation initiatives
Support onboarding and training of recent team

📌 Senior Analyst (India)
🏢 Gallagher
📍 India