Job Description
Position: D365 CE Senior Functional Consultant
Company: HSO India Pvt. Ltd.
Location: Remote / Work From Home (India)
Experience: 7–10 Years
Employment Type: Full time
Work Mode: Remote / Work From Home
Working Hours: Day Shift / General Shift (Timings to be finalized)
About the Role
HSO India is looking for an experienced D365 CE Senior Functional Consultant to join our Microsoft Dynamics 365 Customer Engagement practice. The ideal candidate should possess strong functional expertise in the Sales module along with hands-on experience in any two additional D365 CE modules. The consultant will work closely with global customers to understand business requirements, design solutions, and deliver successful Dynamics 365 CE implementations.
Key Responsibilities
Gather, analyze, and document business requirements from stakeholders.
Lead functional workshops, requirement discovery sessions, and solution design discussions.
Configure and implement Microsoft Dynamics 365 Customer Engagement solutions based on business needs.




Demonstrate strong expertise in the Sales module and at least two additional CE modules.
Prepare functional design documents, process flows, user stories, and solution documentation.
Collaborate with technical consultants, developers, architects, and project managers to deliver high-quality solutions.
Support data migration, testing activities, user acceptance testing (UAT), and production deployments.
Conduct end-user training and create user documentation.
Provide post-go-live support and recommend process improvements.
Follow Microsoft implementation best practices and HSO delivery methodologies.
Required Skills & Experience
7–10 years of overall IT experience with significant experience in Microsoft Dynamics 365 Customer Engagement.
Mandatory expertise in the D365 CE Sales module.
Hands-on experience in any two of the following modules:
Customer Service
Field Service
Marketing (Customer Insights – Journeys)
Project Operations
Experien

📌 HSO India (Bengaluru)
🏢 HSO Group
📍 Bengaluru