Job Requirements

About the Role

The Data Operations Manager (F) within the Project & Quality Assurance function is responsible for overseeing operational quality across secured, unsecured, and digital loan products. This role involves managing a team of managers and vendor staff, ensuring accurate loan verification, driving process improvements, and maintaining compliance with internal policies and regulatory standards. The manager will lead initiatives to enhance operational efficiency, reduce FTNRs (First Time Not Right), and support data-driven decision-making through robust analysis and reporting.

Key Responsibilities

Primary Responsibilities

Oversee retail operations for unsecured loan verification in line with defined processes.
Manage a team comprising internal managers and vendor staff, ensuring optimal performance.
Conduct product quality analysis and report findings to stakeholders; organize training sessions as needed.
Monitor and manage vendor SLAs and performance dashboards.




Ensure regular training for the team on policy and process updates to improve accuracy and reduce FTNRs.
Lead FTNR root cause analysis, reduction initiatives, and ground-level team training.
Utilize advanced Excel and other data analysis tools to support operational insights.
Prepare and manage MIS reports for various stakeholders.
Deliver BAU (Business As Usual) activities within defined timelines and with minimal supervision.
Identify and implement process improvement opportunities within the team.
Drive best practices to enhance quality and turnaround time (TAT).
Ensure productive and compliant delivery of banking services, aligned with regulatory and internal standards.
Act as a Level 3 or Super Checker for financial and critical transactions/service requests.
Serve as a Subject Matter Expert (SME) for the managed operational area.
Contribute individually to specialized activities and processes.

Secondary Responsibilities

Ensure compliance and resolve complex queries.
Liai

📌 Data Operations Manager (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai