Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Be able to maintain knowledge of coding and regulatory changes
KPIs to include but not limited to Productivity, quality, TAT, Attendance and Attrition
Quick turnaround using logical understanding of data
Manages overall personnel, performance, and operation hygiene across all assigned project(s)
Provide expertise and leadership in assigned functional area
Manage relationship with internal and external stakeholders and functions




Manage all client interaction and client communication. Should front end the relationship with the client
Review and analysis of periodic reports and metrics
Promotes, leads and supports quality initiatives targeted towards process improvements
Actively involved in the internal audit support, ensuring all compliance parameters are met
Establish and maintain a working setting conducive to positive morale, individual style, quality, creativity, and teamwork
Provide direction to staff; ensure resolution of problems; sets priorities
Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
Managing attrition and building retention strategies
Preparation of annual business plans including operating budgets
Negotiating solutions, resolving conflicts and anticipating/handling

📌 Senior Manager (Hyderabad)
🏢 Optum India
📍 Hyderabad