Overview

Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

Summary

Responsibilities

We are looking for a dedicated and highly professional Customer Service Representative to join our global Call Center team. The ideal candidate will be focused on delivering exceptional service across all channels (Calls, Emails, Chats), proficient in handling transactional requests like sales orders and quotes, and possess a strong analytical approach to resolving customer needs.



This role requires adherence to company values and flexibility in working rotational shifts to support our global customer base.

Key Responsibilities

Customer Interaction & Service Delivery:

Handle a high volume of customer interactions efficiently and professionally across all channels: Calls, Emails, and Chats for a Global customer base.
Analyze customer requests thoroughly and determine the appropriate action or solution, demonstrating strong problem-solving skills.
Provide clear, concise, and accurate information to customers on products, services, and policies.

Transactional And Administrative Support

Accurately and promptly process customer requests, including the creation of Sales Orders, Quotes, Work orders and RMAs (Return Merchandise Authorizations).
Maintain high standards and demonstrate excellent quality of work in all transactional and communication activities.
Be adaptable to work on multiple tasks as per the business needs and evolving priorities.

Collaboration & Repor

📌 Customer Support Representative I (Hyderabad)
🏢 Rapiscan Systems
📍 Hyderabad