Have experience in Production Support / Cloud Support for SaaS products.
Have a problem solving mindset and you go deep into the problems.
You bring strong L2/L3-level technical expertise.
You can independently troubleshoot, debug, and guide resolution for complex production issue.
Here's what your day would look like..
Defining monitoring events for IDfy's services and setting up the corresponding alerts
Responding to alerts, with triaging, investigating and resolving resolution of issues
Learning about various IDfy applications and understanding the events emitted
Creating analytical dashboards for service performance and usage monitoring
Responding to incidents and customer tickets in a timely manner
Occasionally running service recovery scripts
Own the root cause analysis and long-term fixes—not just quick resolutions
We will get along if you..
Are a graduate with a minimum of 1 year of technical product support experience with following skills:
Clear logical thinking and positive communication skills.
We believe in individuals who are high on ownership and like to operate with minimum management
An ability to "understand" data and analyze logs to help investigate production issues and incidents
Hands On experience of Cloud Platforms (GCP/AWS)
Hands On experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch)
Experience in writing SQL is plus
Knowledge of Scripting language like Elixir/Python is a plus
Above all, a mindset of continuous growth & learning and implement what you learn there might be technologies /tools that you might not know. You will learn those as a part of your on-job training.