To maintain a positive employee work workplace by handling employee grievances, ensuring policy compliance, driving engagement initiatives, supporting disciplinary processes, and reducing attrition across the call center operations.
Key Responsibilities
Employee Relations
Address employee grievances and resolve workplace issues within defined timelines.
Conduct one-on-one counselling sessions with employees.
Support managers in handling disciplinary matters and performance-related issues.
Ensure fair and consistent implementation of company policies.
Employee Engagement
Plan and execute employee engagement activities, recognition programs, and cultural events.
Conduct employee satisfaction surveys and recommend improvement initiatives.
Celebrate birthdays, festivals, rewards & recognition, and team-building activities.
Attrition & Retention
Track daily and monthly attrition trends.
Conduct stay interviews and identify retention opportunities.
Coordinate exit interviews and prepare attrition analysis reports.
Recommend action plans to improve employee retention.
Compliance & Policy Management
Ensure adherence to HR policies, attendance, code of conduct, and workplace discipline.
Assist in domestic inquiries and disciplinary actions when required.
Maintain documentation related to warnings, counselling, and disciplinary records.
Support statutory compliance related to labor laws.
HR Operations Support
Coordinate employee confirmation, transfers, and internal movements.
Ensure timely issuance of warning letters, appreciation letters, and other HR communications.
Maintain employee records and confidential documentation.
MIS & Reporting
Prepare daily, weekly, and monthly ER dashboards.
Analyze absenteeism, grievances, disciplinary cases, and engagement metrics.
Present actionable insights to HR leadership.