The primary responsibility of this role is the management of the Corporate Travel Inbox, serving as the central point of contact for employee travel support, travel policy guidance, supplier coordination, and travel program communication. This position ensures travelers receive timely assistance while supporting the overall effectiveness, compliance, and performance of the corporate travel program.
The role partners with travelers, travel management companies (Amex GBT), suppliers (air-car-hotel), finance, procurement, security, HR, and other internal stakeholders to administer travel-related processes and resolve travel issues.
Responsibilities
Corporate Travel Inbox Management
Serve as the primary contact for all travel-related inquiries.
Respond to traveler questions regarding reservations, policy requirements, unused tickets, travel disruptions, supplier programs, and international travel.
Coordinate issue resolution with the Travel Management Company (TMC), airlines, hotels, and car rental suppliers.
Monitor inbox service levels and ensure timely response to traveler requests.
Travel Program Administration
Administer corporate travel policies and procedures.
Support traveler compliance and provide guidance on approved booking channels and travel requirements.
Provide guidance on international travel approval and ghost card authorization processes.
Support monthly credit card reconciliation process.
Supplier Management & Support
Coordinate traveler escalations with supplier account teams.
Support billing team by providing back up receipts for ghost card charges.
Qualifications
Have extensive experience in delivering a high-quality travel and administration support service in a demanding and pressurised environment. Previous experience in similar roles considered.
Have excellent geographical knowledge.
Possess a qualified and confident manner.
Have proven experience in managing travel in a customer facing role.
Proactively manage exp
📌 Travel Program Specialist (Noida)
🏢 WSP in India
📍 Noida
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