Overview

The Senior Business Data Analyst on Intuit's Modern Ops Expert Planning team plays a key role in how we deliver world-class customer experiences at scale. This role builds, maintains, and optimizes network plans for Intuit's Consumer Group (CG) operations — the TurboTax and TurboTax Live tax business — delivering the rigorous analysis that balances customer experience, employee experience, and cost efficiency. Working within the planning frameworks and KPI standards set for the organization, this role owns the end-to-end analysis for assigned initiatives: developing capacity models and staffing scenarios, tracking performance against plan, surfacing risks early, and turning complex data into clear, decision-ready recommendations. Operating at the intersection of data, operations, and strategy, this role collaborates closely with stakeholders across Product, Service Delivery, Partner Management, Talent Acquisition, and Finance.

Responsibilities

Build and maintain optimized headcount, hiring, and capacity plans for assigned CG (TurboTax/TurboTax Live) initiatives,



applying established planning frameworks to balance service levels, employee experience, and cost outcomes — and support business leaders with data-driven analysis for critical planning needs
Identify and track capacity risks on assigned initiatives; quantify impacts, propose mitigation options, and escalate roadblocks early with clear supporting analysis
Implement and operate KPI frameworks and success criteria; keep metrics, reporting, and decision-support infrastructure accurate, current, and trusted
Partner with internal technology teams to test, adopt, and provide structured feedback on current planning tools, data enhancements, and automation capabilities
Conduct operational impact assessments for consumer tax product, skill, and channel launches; integrate validated assumptions into capacity plans and present findings and recommendations to stakeholders
Support end-to-end resource and delivery

📌 Senior Business Data Analyst (Bengaluru)
🏢 Intuit
📍 Bengaluru