Position Purpose

Managing customer orders and customer enquiries while highly driving efficiency and accuracy.

This position is responsible for…

Timely and accurate entry of Orders into SAP to ensure customer satisfaction
Support customer order queries across all ordering method types (phone, email, web portal and EDI)
Meet set KPIs ensuring all performance targets are achieved
Identify and help drive business opportunities to improve efficiency and service with our customers, internal business and stakeholders
Attending to Inbound calls and emails in a prompt and professional manner

Key Accountabilities
Support strategies, processes, systems use, procedures and schedules to enhance customer service capability whilst ensuring costs stay within budgeting restraints
Follow directive of Orders Team Leader
Complete all tasks and duties as reasonably requested by your Team Leader
Ensure systems and processes serve the best interests of Lactalis and our customers through minimizing waste and finished good write offs whilst enhancing customer service




Help develop and implement customer service metrics that assist in managing performance
Actively seek out opportunities to enhance customer service, logistics and distribution capability through various means and initiatives
Contribute to support and drive set logistics and distribution procedures
Instil a mind-set of continuous improvement individually as well as a team

Health, Safety and Environment (HSE) Accountabilities
Promote and participate in the Safety Management System and develop a proactive safety culture.
Be a role model for working safely and promoting a safe working workplace.
Adhere to safe work procedures and systems in consultation with elected OH&S; Representatives and team members.
Proactively contribute to the identification and resolution of workplace hazards.
Work safely at all times.
Comply with all relevant environmental legislative requirements.
Actively contribute to reducing waste, conserving

📌 Orders Team Member (Chennai)
🏢 lactalis india
📍 Chennai