Job Description
We're looking for an enthusiastic and service-oriented Guest Service Associate to join our dynamic Food and Beverage team at our hospitality establishment in Kochi, India. In this role, you will be an integral part of delivering exceptional dining experiences to our guests. You'll combine your passion for hospitality with your attention to detail to ensure every guest interaction exceeds expectations. This position offers the opportunity to work collaboratively with a supportive team while developing your skill set in a fast-paced, customer-focused environment.
Welcome and greet guests in a warm, professional manner, setting the tone for their dining experience
Provide proficient and professional food and beverage service while consistently meeting and exceeding guest expectations
Respond promptly and efficiently to guest queries, complaints, and special requests, resolving issues in a timely manner to ensure satisfaction
Demonstrate comprehensive knowledge of all menu items, ingredients, and preparation methods to assist guests with informed selections




Set up dining areas with precision, ensuring all operating equipment, linen, and condiments are properly arranged and inspected before service
Clear soiled chinaware, glassware, and silverware from guest tables and reset tables promptly for subsequent arrivals
Maintain seamless coordination and cooperation with all hotel departments to ensure maximum productivity, morale, and guest service
Identify and report equipment malfunctions, emergency situations, or suspicious activities to the Food and Beverage management team
Demonstrate flexibility and initiative in multitasking across various service scenarios while maintaining composure under pressure
Minimize breakage, pilferage, and spoilage through careful handling and adherence to operational standards
Familiarize yourself with property layout, fire exits, and emergency procedures to ensure guest safety and security
Contribute to a cooperative team

📌 Guest Service Associate- F&B Service (Kochi)
🏢 AccorHotel
📍 Kochi