Role: CSM (Customer Success Manager)

Location: Guntur, Andhra Pradesh, Indi

a
About us: LEAD is the market leader and the first edtech UNICORN of 2022. It is the fastest- growing School EdTech company in India. Fortune has recognized us as one of India’s top 24 Employers of the Future in June 2022. We partner with Affordable Private Schools across the country and empower them with the tools and resources that transform them into centers of excellence. Our enhanced performance monitoring tools, dedicated lesson plans, and tech-based solutions enable educators to provide students with the best educatio

n.
Our mission is to provide excellent education to every child. We have seen rapid adoption growing 13X over the last two years with our School Integrated System implemented in over 3500 schools across the count

ry.
Purpose of the Job: The Customer Success Manager plays a critical role in helping us achieve this mission - they directly work with teachers and schools to ensure that our system is effectively implemented to achieve the desired learning outcomes.



We are looking for highly competent professionals who understand what it takes to ensure quality education and are excited by the idea of spending time at our partner scho

ols.
Must:● Ensuring high customer NPS across all partner schools in terri
tory.● Partner with the Academic & Sales team to develop plans that can contribute to the success of partner school and improve client res
ults.● Retention of partner sch
ools.● Increasing student admission in the partner sch
ools.● Ensuring timely dues collection from partner sch
ools.● Oversee BTL campaigns, engage in and improve upon in-house brand promot
ions.● Track & review Client Data, reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company tra

ining
S
hould:● 5+ years of account management experience in customer facing, concept selling organizations preferably

📌 Customer Success Manager (Guntur)
🏢 LEAD Group
📍 Guntur