Service Engineer - Mumbai

Service Engineer - Mumbai

10 Aug
|
Important Business
|
Mumbai

10 Aug

Important Business

Mumbai

Job Title: Field Service Engineer



Function: Service Dep.



Reporting To: Manager



Base Location: As per requirement



Education: Any Graduate regarding Electrical



Experience (in years): 0 to 2 Yrs.


Requirements

Role Description




Job Responsibilities:



- When you get a call from Surat Service canter, you will have to be ready to
serve the client.


- Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp
meter, warranty certificate, Service Visiting Cards, HL in your tool bag.


- Go to repairing stock canter to pick up the material.


- Make an entry into “Material Transaction Book” by self.


- Also keep small vacuum machine in case of mocha service.


- Don’t forget quotation paper of client in case of installation.


- Reach timely on site. Or if you are going to be late then at least inform your
head with reason.


- As and when you reach the site, ask for warranty certificate/invoice in case of
complain.


- If you get it then first send a photo of it to your head for registration.


- If they have not these things,



then ask them to get it from the seller.


- Clearly tell them you cannot serve them until you don’t get the invoice or certify
in any emergency.


- But yes if you get the call to serve him from the senior then serve them even
without certify or invoice.


- Then first clear them about the charges if it is any. And ask them to pay. If they
are ready to pay then only you replace or repair the product.


- And before repair or replace, prove them the real fault of their switches so that
they can have a explicit idea.


- If customer ask for service charge receipt, inform to Surat service canter they
will provide you soft copy of it.


- Never get an angry with any customers. Always be a gentle man.


- Make humble relation with customer and their family.


- Call to Surat service canter while leaving site for verification.


- Always give service visiting cards on site for future communication and also
inform them about this.


- When you complete your visits, again go to repair stock canter to return the
material and make an entry into their book by self.




📌 Service Engineer - Mumbai
🏢 Important Business
📍 Mumbai

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