Senior Team Lead - International Voice Process (Indore)

Senior Team Lead - International Voice Process (Indore)

10 Aug
|
Nameless
|
Indore

10 Aug

Nameless

Indore

Responsibilities: -




1. Manage Clients SLAs around productivity, quality, and turnaround time by reviewing daily
reports, call barging and note reviews


2. Ensure attendance, shift adherence and daily productivity


3. Become the process expert and resolve complex scenarios and doubts


4. Interact with US clients on daily progress, escalations, exceptions scenarios


5. Proactively look for process improvement opportunities and come up with short term and
medium -term solutions


6. Lead, mentor, and manage a team of Customer Support Executives.


7. Ensure adherence to HIPAA guidelines, company policies, and client compliance requirements.

Requirements

1. Strong work ethic,



discipline, and attention to details.


2. Solid spoken and written communication skills


3. Ability to work in US shifts


4. US Healthcare voice background is a definite advantage, but not a must have


5. Ability to read data trends, use right data while presenting the idea and challenge quo


6. Minimum 6–8 years of experience in an International Voice Process, with at least 3 years of experience as a Team Leader.

📌 Senior Team Lead - International Voice Process (Indore)
🏢 Nameless
📍 Indore

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Lead - Impact Evaluation, Mumbai (Maharashtra)

Lead - Impact Evaluation, Mumbai (Maharashtra)

10 Aug
|
Ground Zero
|
Maharashtra
  • 10 Aug
  • Ground Zero
  • Maharashtra

Role: Lead - Impact Evaluation, Mumbai Experience: 12+ years Salary band: 30 to 33 LPA _____________________________________________________________ About the Role The Monitoring and Evaluation (M&E;) [...]

Project Engineer Siemens Systems (Maharashtra)

Project Engineer Siemens Systems (Maharashtra)

10 Aug
|
Sperton Global AS
|
Maharashtra
  • 10 Aug
  • Sperton Global AS
  • Maharashtra

Job Type: Full-time Job Title: Project Engineer – Siemens Systems Department: Industrial Automation Location: Mumbai (Site travel across India & occasionally abroad) Experience Required: 1–5 Year [...]

Subscribe to this job alert:

Get the latest job offers by email for: senior team lead - international voice process (indore) / indore

Myp Dp Computer Science Facilitator (India)

Myp Dp Computer Science Facilitator (India)

10 Aug
|
Bloomingdale International School
|
India
  • 10 Aug
  • Bloomingdale International School
  • India

Job Type: Full-time Job Card: MYP DP Computer Science TeacherInstitution: Bloomingdale International SchoolLocation: Vijayawada, Andhra Pradesh, IndiaJob Type: Full-TimeCurriculum: IB – Middle Year [...]

Creative Copywriter Associate | A Design-First FurnitureHome Lifestyle Brand (Karnataka)

Creative Copywriter Associate | A Design-First FurnitureHome Lifestyle Brand (Karnataka)

10 Aug
|
WinnerBrands
|
Karnataka
  • 10 Aug
  • WinnerBrands
  • Karnataka

Job Type: Full-time, Part-time Remote: Hybrid Role: Creative Copywriter Associate Location: Domlur, Bengaluru (Onsite / Hybrid as per business requirement) Reporting to: Creative Lead / Content Lead [...]

Subscribe to this job alert:

Get the latest job offers by email for: senior team lead - international voice process (indore) / indore