Company Description ITS Dental Hospital is part of the ITS Group, established in 1996, and is supported by more than 100 dentists across 9 dental specialties. The hospital manages a high patient volume, with over 500 OPD patients daily and thousands of root canal treatments and dental implants performed each year.

Facilities include a Smile Design Clinic, Digital Dentistry services, CBCT imaging, and a dedicated Sedation Clinic for children, reflecting a strong focus on advanced and patient-friendly care. ITS Dental Hospital maintains an active presence across major social media and digital platforms, helping patients stay informed about treatments, advancements in dentistry, and hospital updates.

Role Description The Telecaller / Patient Counsellor role is a full-time, on-site position based in Sadar. The role involves making and receiving patient calls, providing accurate information about dental services, appointments, and procedures, and guiding patients through registration and follow-up processes.

The Telecaller / Patient Counsellor will counsel patients on treatment options as directed by clinical staff, address basic queries, and ensure a positive and reassuring experience. Daily tasks include maintaining call records, updating patient information in hospital systems, coordinating with reception and clinical teams, and supporting patient reminders for consultations, investigations, and follow-up visits.



The role requires skilled communication, adherence to hospital protocols, and a strong focus on patient comfort and confidentiality.

Qualifications

- Candidates should possess strong verbal communication and active listening skills, with the ability to convey information clearly and empathetically to patients and families.
- Candidates should possess basic computer literacy and data entry skills, including familiarity with hospital or clinic management software, spreadsheets, and email.
- Candidates should possess customer service, telephone etiquette, and patient relationship management skills to handle inquiries, concerns, and appointments professionally.
- Candidates should possess problem-solving and time management skills to prioritize calls, manage patient flow, and coordinate with clinical and administrative teams.
- Candidates should possess the ability to understand and explain basic dental treatment information as guided by clinicians, with attention to accuracy and patient confidentiality.
- Relevant experience in healthcare, telecalling, or patient counselling is preferred, along with at least a high school diploma; a degree in any discipline or training in healthcare communication will be an advantage.
- Candidates should be comfortable working on-site in Sadar, with flexibility for hospital working hours and a professional, patient-focused attitude.

📌 Telecaller / Patient Counsellor (Sadar Bazaar)
🏢 ITS Dental Hospital
📍 Sadar Bazaar