Job Profile – Female Telecaller Position: Telecaller / Customer Relationship Executive Company: Garvita Agencies Location: Jaipur, Rajasthan Department: Sales & Customer Relationship Job Responsibilities Customer Calling & New Business Generation Regularly call existing and potential customers to introduce our products and services. Generate new business opportunities through telephonic communication. Understand customer requirements and identify their product needs.

Follow up with new customers and convert enquiries into orders. Order & Price Communication Share updated product prices, offers and schemes with customers. Inform customers about new products and newly available stock.

Coordinate with the sales team for customer requirements and order generation.

Payment

Follow-up Regularly follow up with customers for outstanding payments. Maintain proper records of pending payments and payment commitments. Coordinate with the accounts team regarding payment status. Ensure timely follow-up until outstanding amounts are received.

Customer Relationship Management

Maintain valuable relationships with existing customers through regular communication. Take customer feedback regarding products, prices and service.



Resolve basic customer queries or coordinate with the concerned department for resolution. Maintain proper records of customer calls, enquiries, orders and follow-ups.

Daily Reporting

Maintain daily calling and follow-up records. Prepare reports of new leads, orders generated, outstanding payment follow-ups and customer responses. Achieve daily and monthly calling and business-generation targets assigned by management.

Required

SkillsGood communication skills in Hindi and basic English . Confident and polite telephone communication. Basic knowledge of MS Excel / computer operations . Good follow-up and convincing skills. Customer-friendly attitude. Ability to maintain proper records and work according to assigned targets. Prior experience in telecalling, sales, FMCG/HORECA or customer handling will be an advantage.

Key Performance

Areas (KPI)New customers generated. New business/orders generated through calling. Number of productive customer calls. Outstanding payment recovered through follow-up. Customer retention and regular order generation. Daily calling and follow-up report accuracy.

📌 Telecaller (Jaipur)
🏢 Garvita Agencies
📍 Jaipur