What you'll do

Job Summary

We are looking for a agile and result-oriented Telecaller / Admission Counsellor to drive student admissions by handling inbound and outbound calls, counselling prospective students, and guiding them through the admission process. The candidate should have strong communication skills and a passion for sales and student engagement.

Key Responsibilities (KRA Key Result Areas)

1. Lead Management & Conversion

- Handle inbound and outbound calls for admission inquiries
- Convert leads into confirmed admissions
- Follow up with prospective students via calls, WhatsApp, and emails
- Maintain high conversion ratios from leads to enrollments

1. Student Counselling

- Provide detailed information about courses, eligibility, and career prospects
- Understand student requirements and recommend suitable programs




- Address queries and objections effectively

1. Admission Process Handling

- Guide students through the complete admission process
- Assist in documentation and application form filling
- Coordinate with internal teams for smooth onboarding

1. Data Management & Reporting

- Maintain accurate records of leads and interactions in CRM
- Track daily, weekly, and monthly performance metrics
- Prepare reports on lead status and conversion

1. Key Performance Indicators (KPIs)

- Number of calls made per day
- Lead-to-admission conversion ratio
- Monthly admission targets achieved
- Follow-up efficiency and response time
- Student satisfaction score

📌 Telecaller/Admission Counsellor (Bhagalpur)
🏢 MSMG Foundation
📍 Bhagalpur