We are seeking a agile and courteous Telecaller / Receptionist to join our team. The ideal candidate will be responsible for handling incoming and outgoing calls, greeting visitors, providing basic information, and offering administrative support to ensure the smooth functioning of the office.
Key Responsibilities:
Telecalling:
- Make outbound calls to prospective customers/clients.
- Answer incoming calls and respond to customer inquiries.
- Maintain and update customer database regularly.
- Follow up on leads and maintain a call log.
- Promote products/services over the phone.
Reception Duties:
- Greet and welcome guests/visitors in a professional manner.
- Manage front desk operations, including answering calls, emails, and routing messages.
- Maintain a tidy and presentable reception area.
- Coordinate appointments, meetings, and manage visitor logs.
- Assist with administrative tasks and clerical duties as needed.
Key Skills Required:
- Excellent communication (verbal and written) and interpersonal skills.
- Friendly and professional demeanor.
- Good telephone etiquette.
- Basic computer knowledge (MS Office, emails, etc.).
- Ability to multitask and stay organized.
Qualifications:
- High School Diploma or equivalent a degree is a plus.
- Prior experience as a telecaller or receptionist is an advantage.
- Proficiency in English, Hindi, or other local language as required.