Officer - Techno Commerical Roles and Responsibilities Purchase to Receipt Process Execution: Process purchase requisitions (PR) and convert them into purchase orders (PO) as per approved workflows in SAP/Ariba. Coordinate with suppliers for order acknowledgments Support PO amendments, cancellations, and extension processes in alignment with business needs and approvals. Post-PO Process Compliance &
- Coordination: Maintain compliance with Delegation of Authority (DOA), tax (GST, eWay bill), and statutory requirements during procurement execution.
Operational
Reporting &
- Issue Resolution: Support root cause analysis (RCA) for any delays, process gaps, or data errors in the P2D cycle. Escalate unresolved issues to the Lead – Purchase to Deliver for timely closure. Ensure adherence to SLAs/KPIs related to procurement transaction processing. Stakeholder &
- Vendor Support: Act as the first point of contact for vendor BU TC queries on PO status, dispatch readiness, and payment eligibility post-receipt. Coordinate internally with business unit procurement, operations, and finance teams for procurement clarifications. Support process improvement initiatives and automation testing within procurement workflows.
Implement
Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions Work with GCC TC Head to initiate,
implement and monitor all continuous improvement projects relevant for operational performance improvement Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business. People and Performance Management Ensure each operations team lead and operations team members (new /existing) are inducted to recent operations model, expectations and governance mechanism including critical business scenarios Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.
Compliance, Governance &
- Service Delivery: Drive adherence to SLAs/KPIs across PO processing and post-PO operations. Ensure contract and purchase order compliance through proactive monitoring of exceptions and deviations. Leverage SAP MM, Ariba Commerce Automation, and workflow tools to ensure process visibility and efficiency.
Educational Qualification: Graduate degree in Engineering, Commerce, or Management.
Certifications in Procurement, Techno-Commercial Operations, or Supply Chain (preferred).
Work Experience: 2–5 years of experience in procurement operations, purchase order processing, or techno-commercial functions.