Job Summary:

The Technical Support Executive is responsible for providing technical assistance, troubleshooting, installation support, and after-sales service for CCTV surveillance systems and related security products. The role involves supporting customers, dealers, and internal teams to ensure smooth operation and timely resolution of technical issues.

Role & responsibilities

- Provide technical support for CCTV products including IP Cameras, DVRs, NVRs, XVRs, Video Door Phones, Access Control Systems, and related accessories.
- Diagnose and troubleshoot hardware, software, and network-related issues in surveillance systems.
- Assist customers, dealers, and field engineers with installation, configuration, and commissioning of CCTV systems.
- Provide remote support through phone, email, remote access tools, and video calls.
- Guide customers on network setup, port forwarding, mobile app configuration, and remote viewing.
- Escalate complex technical issues to senior technical teams or product specialists when required.
- Maintain records of support requests, service activities, and issue resolutions.
- Coordinate with the sales and service teams to ensure customer satisfaction.
- Conduct product demonstrations and technical training sessions for customers, partners, and employees.
- Test and evaluate current products and firmware updates before deployment.
- Support warranty claims, product replacements, and RMA processes.
- Ensure compliance with company service standards and response timelines.

Required Skills:

- Strong knowledge of CCTV surveillance systems and security products.




- Good understanding of IP networking concepts including TCP/IP, DHCP, DNS, Port Forwarding, VLAN, and PoE.
- Knowledge of DVR, NVR, IP Camera, Analog Camera, Access Control, and Video Intercom systems.
- Familiarity with remote monitoring software and mobile applications.
- Ability to diagnose hardware and network issues effectively.
- Good communication and customer handling skills.
- Ability to work independently and in a team environment.
- Basic understanding of computer hardware and operating systems.

Qualifications:

- Diploma or Bachelor's Degree in Electronics, Electrical, Computer Science, Information Technology, or related field.
- Certification in Networking or CCTV technologies will be an added advantage.

Experience:

- 1 to 5 years: Technical Support Executive.
- Experience in CCTV, surveillance, networking, or security industry preferred.
- Multilingual will be an added advantage.

Preferred candidate profile

- IP Cameras and Analog Cameras
- DVR, NVR, and XVR Configuration
- Network Switches and PoE Switches
- Access Control Systems
- Video Door Phones
- Wi-Fi and Networking Fundamentals
- Mobile Application Configuration
- Remote Access Setup and Troubleshooting

Key Competencies:

- Problem-solving ability
- Customer service orientation
- Technical troubleshooting skills
- Time management
- Communication skills
- Attention to detail
- Team collaboration

Working Conditions:

- Office-based technical support with occasional field visits if required.
- May require support during product launches, critical customer issues, or after business hours in emergency situations.

📌 Technical Support For CCTV (Chennai)
🏢 Hi-Focus
📍 Chennai