- Technical documentation
- Power point Presentation and online animation making
- Technical skills and understadning of technical terms for website and application development.
- good communication skills.
- should be a graduate
- Good computer hardware knowledge
- Good Networking Idea
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote access
- Troubleshoot software, application, and basic system issues
- Install, configure, and maintain software applications
- Log, track, and resolve customer issues using ticketing systems
- Coordinate with development and implementation teams for bug fixes
- Assist users with application usage, reports, and data validation
- Perform basic database checks and system health monitoring
- Prepare and maintain support documentation and reports
- Ensure SLA compliance and timely issue resolution
- Provide on-site support if required (project-based)
Preferred Qualifications:
- Diploma / BCA / B.Sc (IT) / B.Tech / MCA or equivalent
- Experience in software support or IT services preferred
- Exposure to ERP, web applications, or cloud-based systems is a plus
Job Type: Full time Pay: ₹8,000.00 - ₹15,000.00 per month
Work Location: In person
📌 Technical Support Executive (Bilaspur)
🏢 Siddhi Softwares
📍 Bilaspur
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