Job DescriptionJob Summary NWe are looking for a proactive and customer-focused Technical Support Engineer (Fresher) to join our team. This is a great opportunity for candidates who are eager to start their career in technical support and learn in a fast-paced environment.

NThe ideal candidate should have a basic understanding of databases, cloud platforms, and troubleshooting concepts, along with good communication skills.

NKey Responsibilities

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- Provide technical support for applications, systems, and services.
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- Troubleshoot and resolve issues related to software, databases, and infrastructure.
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- Monitor system performance using cloud monitoring tools and respond to alerts.
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- Analyze logs and identify root causes of production issues.
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- Assist in deployment support and basic configuration changes.
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- Coordinate with development and DevOps teams for issue resolution.
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- Maintain documentation for known issues, fixes, and processes.
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- Ensure timely response and resolution as per SLA requirements.
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- Provide support during production releases and maintenance windows.
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Required Skillsnn
- Basic knowledge of Databases (SQL queries, troubleshooting, performance basics).
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- Understanding of Cloud Platforms (AWS / Azure / GCP basics).
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- Experience or familiarity with Monitoring Tools (Grafana, Prometheus, etc.).
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- Strong troubleshooting and analytical skills.
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- Positive understanding of logs analysis and debugging techniques.
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nGood-to-Have Skills

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- Basic scripting knowledge (Shell, Python, or PowerShell).
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- Understanding of microservices architecture.
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- Exposure to Kubernetes / Docker.
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- Knowledge of CI/CD pipelines.
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- Experience with incident management and RCA (Root Cause Analysis).
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- Familiarity with API testing tools (Postman, Swagger).
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- Awareness of security best practices.
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nQualifications

nBCA/BSC or related degree

📌 Technical Support Executive (Bengaluru)
🏢 Nyletech Solutions
📍 Bengaluru