Job Summary The Technical Support Executive - DigiPay will be responsible for providing technical and operational support for CSC digital products and services across Uttar Pradesh. The incumbent will troubleshoot technical issues, coordinate with internal product and technology teams, and ensure timely resolution of support requests to maintain seamless service delivery for CSC stakeholders.

Key Responsibilities (KRAs)

1. RD Service Support

- Troubleshoot and resolve Registered Device (RD) Service-related issues for biometric devices.
- Coordinate with device vendors and technical teams for issue resolution.
- Ensure timely closure of RD Service support requests.

2. DigiPay Lite & DigiPay Web Support

- Provide technical support for DigiPay Lite and DigiPay Web applications.
- Resolve issues related to login, transactions, device mapping, and application functionality.
- Escalate unresolved issues to Product and Technology teams and track them to closure.
- Monitor recurring issues and recommend corrective actions.

3. Micro ATM (M-ATM) Support

- Provide technical support for Micro ATM devices and related transactions.
- Assist in device activation, configuration, troubleshooting, and transaction-related issues.
- Coordinate with banking partners and internal teams for issue resolution.

4. Account Aggregator Support

- Provide technical and operational support for Account Aggregator services.
- Resolve onboarding and service-related issues.
- Coordinate with internal stakeholders to ensure timely issue resolution.

5. Ticket Management

- Log, monitor, prioritize, and resolve support tickets within defined Turnaround Time (TAT).
- Maintain accurate records of incidents, resolutions, and follow-up actions.




- Ensure regular communication with users regarding ticket status.

6. Coordination & Reporting

- Coordinate with Product, Technology, Banking, and Operations teams for issue resolution.
- Prepare daily, weekly, and monthly MIS reports.
- Identify recurring issues and recommend preventive measures for improved service delivery.

7. User Support

- Provide remote technical assistance to CSC VLEs and field teams.
- Guide users on application usage and standard operating procedures.
- Conduct basic user awareness and support sessions whenever required.

Educational Qualification

- Bachelor's Degree in Computer Science, Information Technology, Electronics, or any related discipline.
- Diploma holders with relevant technical support experience may also be considered.

Experience: 13 years of experience in Technical Support, IT Helpdesk, Application Support, Digital Payments, Banking Technology, or e-Governance projects. Experience in supporting fintech applications, AEPS, DigiPay, RD Service, or Micro ATM solutions will be preferred.

Required Skills

- Knowledge of RD Service and biometric device troubleshooting.
- Understanding of DigiPay, DigiPay Lite, Micro ATM, AEPS, and digital payment ecosystems.
- Basic knowledge of networking, Windows operating systems, and application troubleshooting.
- Strong analytical and problem-solving skills.
- Positive verbal and written communication skills.
- Ability to handle multiple support requests within defined timelines.
- Working knowledge of MS Office for reporting and documentation.

Key Competencies

- Technical Troubleshooting
- Customer Service Orientation
- Problem Solving
- Coordination & Teamwork
- Communication Skills
- Time Management
- Attention to Detail
- Ownership & Accountability

📌 Technical Support Executive (Lucknow)
🏢 Common Service Centres (CSC)
📍 Lucknow