? We're Hiring | Support Service Manager | Noida | Contract Chance

Are you passionate about delivering exceptional customer experiences while managing critical technical support engagements?

We're looking for an experienced Support Service Manager to join a global technology leader's Enterprise Support organization.

Location : Noida

Experience : 3–5 Years

Compensation : 6.5 LPA (Max)

Note: It's a Junior Role. Please don't apply if you're more than 5+ yrs of exp and come with higher compensation.

What You'll Do

- Own and coordinate high-priority customer support engagements and escalations (P1/P2).
- Act as the primary communication bridge between customers and cross-functional teams.
- Partner with Support Engineers, Engineering, Customer Success, and Technical Account teams to drive timely issue resolution.
- Manage multiple enterprise customer engagements while ensuring proactive communication and stakeholder alignment.
- Contribute to service reviews, escalation reporting, and post-incident activities, including Root Cause Analysis (RCA).

We're Looking For ✔ Experience supporting Enterprise SaaS customers or complex technical support environments.

✔ Strong customer-facing communication and stakeholder management skills.





✔ Experience handling critical customer escalations and incident management.

✔ Ability to coordinate cross-functional teams across global environments.

✔ Exposure to Jira, CRM platforms, Slack, or similar collaboration tools.

✔ Knowledge of ITIL, Customer Success, or Incident Management is an advantage.

✔ Willingness to support US business hours.

Ideal Background

Candidates currently working as

- Support Service Manager
- Technical Account Manager (TAM)
- Customer Success Manager
- Escalation Manager
- Enterprise Support Engineer
- Technical Support Manager
- Customer Success Engineer
- Service Delivery Manager

If you enjoy solving complex customer challenges, collaborating with global teams, and delivering world-class support experiences, we'd love to hear from you. ? Interested? Share your updated resume directly to me ( [email protected] ) with the subject "Support Service Manager – Noida."

#Hiring #SupportServiceManager #TechnicalSupport #CustomerSuccess #EnterpriseSupport #EscalationManagement #TechnicalAccountManager #IncidentManagement #SaaS #NoidaJobs #ContractJobs #HiringNow

📌 Technical Support Engineer (Noida)
🏢 Trigent Software - Professional Services
📍 Noida