Company Description
Cyvica Technologies Pvt. Ltd. is a cloud and cybersecurity company based in Indore, Madhya Pradesh, India. We are a Microsoft Partner & CSP Indirect Reseller and an authorized ManageEngine Solutions Provider, which means we don't just sell software, we implement and manage it hands-on.
We specialize in Microsoft Azure, Microsoft 365, Intune, Security, Identity & Access Management (IAM), Microsoft Defender XDR, and ManageEngine solutions, delivering end-to-end IT environments that are secure, modern, and cost-effective.
We work with organizations of all sizes, from startups to large enterprises ,across IT, SaaS, Education, Healthcare, Retail, and BFSI sectors. Whether it's cloud migrations, Zero Trust security, or on-premises infrastructure, our team delivers real, hands-on solutions backed by deep technical expertise.
If you're looking to grow in cloud & cybersecurity with real implementation experience, you're in the right place.
Role Description
We are hiring a full-time Technical Support Engineer to join our team remotely.
In this role, you will provide technical assistance and troubleshooting for cloud and security services, including Microsoft 365, Azure, Intune, and endpoint security solutions. You will support clients through issue diagnosis, resolution, configuration assistance, and proactive system monitoring. You will collaborate with cross-functional teams to ensure smooth implementation and ongoing support of Cyvica cloud and cybersecurity solutions.
We Are Looking For
- Strong understanding of Microsoft 365, Azure, Windows OS and ManageEngine Solutions
- Good troubleshooting and problem-solving capabilities
- Ability to communicate clearly with both technical and non-technical users
- Experience handling service tickets, incidents, and escalations
- Ability to work independently and prioritize multiple issues
- Customer-first attitude with robust ownership and accountability
Key Responsibilities
- Provide L1/L2 technical support for Microsoft Cloud environments including M365, Azure, Intune, ManageEngine Products and security solutions
- Diagnose and resolve issues related to email, identity & access, device management, Microsoft Defender, and networking
- Configure user accounts, security policies, endpoint compliance, and cloud services as per client requirements
- Track and manage support tickets, ensuring timely updates and SLA adherence
- Assist in deployment, migration tasks, and documentation of solutions
- Monitor and maintain customer environments for performance, health, and security compliance
- Collaborate with engineering teams to escalate and resolve complex issues
- Deliver exceptional service experience and build strong client trust
Good to Have
- Microsoft Certifications (AZ-900, MS-900, SC-900 & others)
- Knowledge of PowerShell scripting
- Understanding of cybersecurity frameworks and Zero Trust concepts
- Familiarity with ITIL processes and service management tools
Growth & Opportunities
- Clear technical career path toward roles such as System Administrator, Cloud Engineer, or Security Specialist
- Access to advanced Microsoft training and certification sponsorship
- Opportunity to contribute to enterprise cloud and security transformation projects
- Recognition and rewards for strong performance and expertise
Work Mode & Schedule
- Hybrid
- 5-day working week
What We Offer
- Competitive salary & performance benefits
- Professional growth in high-demand cloud & security domains
- Opportunity to work with top enterprises and technology ecosystems
- Supportive learning culture and direct interaction with experienced leadership
Apply Now Freshers and experienced candidates both are welcome to apply.
Send their CV to: ?
[email protected] |
[email protected]
📌 Technical Support Engineer (Indore)
🏢 Cyvica Technologies
📍 Indore