Founded in 2014, Laundryheap is one of the young, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 14+ countries, including the UK, the US, and the UAE. Our aim is to grow further, and we want you to be part of it

We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns (mostly nights).

You'll make a difference:

The Customer Support Associate will be responsible for communicating with customers and ensuring that an appropriate response/solution is given to all issues, concerns, questions, and compliments to guarantee customer satisfaction and brand loyalty.

The roles & responsibilities can be broadly outlined as follows:

Responding accurately and timely through all communication channels, including email / live chat




Maintaining customer contact for all conversations escalated
Ensuring high standards of tone and language in all written and verbal communications to customers and internal stakeholders
'Acting as an ambassador for Laundryheap, using knowledge of the organization / our offerings to promote Laundryheap positively at any given chance
Liaising with all stakeholders to resolve customer complaints in the most efficient and effective manner, referring issues using the correct escalation procedures
Creating invoices through the online ordering system
Achieving relevant KPIs that allow us to drive business results and improve the overall customer experience
Planning, prioritizing and maintaining a busy workload efficiently, whilst ensuring excellent customer satisfaction is maintained throughout the year
Working closely with account managers to ensure the customer's needs are exceeded and feedback is communicated to all stakeh

📌 Customer Support (Bengaluru)
🏢 Laundryheap
📍 Bengaluru