Job Overview
Company: Bik.ai
Location: HSR Layout, Bengaluru
Joining: Immediate
Shift: US (EST) Timezone

Job Summary
We are looking for a csm to own and nurture relationships with our US customers using the Bik and Manifest platforms. This role focuses on ensuring customers achieve their desired outcomes with the product, drive adoption, and maximize value from the platform.

As a CSM, you will act as the trusted advisor and primary point of contact for customers, guiding them through onboarding, product adoption, and ongoing success. You will work closely with Product, Engineering, and Support teams to ensure a seamless customer experience while identifying opportunities for growth, expansion, and long-term retention.

This is a customer-facing role that requires solid communication, ownership, and the ability to build meaningful relationships with US-based clients while working in the US (EST) shift.

What Will You Do
Own the end-to-end customer lifecycle from onboarding to adoption and long-term retention.
Act as the primary point of contact for US customers,



ensuring a seamless customer experience.
Drive product adoption, engagement, and value realization across customer accounts.
Conduct regular customer check-ins, QBRs, and product walkthroughs to ensure success and alignment with business goals.
Partner with customers to understand their use cases, goals, and challenges, and guide them on best practices.
Identify opportunities for account expansion, upselling, and renewals.
Collaborate with Product, Engineering, and Support teams to resolve customer issues and improve the product experience.
Track and monitor customer health metrics, usage data, and feedback to proactively prevent churn.
Advocate for customers internally by sharing product feedback, feature requests, and insights.
Maintain accurate documentation of customer interactions, success plans, and account updates.

What Are We Looking For

Must Have
2–5 years of experience in Customer Success, Acco

📌 CSM - Agentic Commerce - US (Bengaluru)
🏢 Bik.ai
📍 Bengaluru