Role Overview:
Job Role: Program Manager
Location- Gurugram, Haryana
Experience- 4 years+

We're looking for a Program Manager – RM Process to bring structure, operational excellence, and continuous improvement to
how our RM (Relationship Manager) operations function. This role is ideal for someone who enjoys solving complex operational
challenges using data, process design, and cross-functional collaboration.

Role and Responsibilities:
 Analyse RM workflows to identify operational bottlenecks using data such as capacity, utilization, bucket sizing,
turnaround times, and throughput.
 Design, implement, and optimize scalable processes that improve efficiency and support growing business volumes.
 Develop and monitor dashboards and key operational metrics to provide real-time visibility into process health and
performance.
 Partner closely with Product, Technology, Training, and Operations teams to drive process improvements and ensure
seamless execution.
 Apply operations research principles—including queuing theory, resource allocation,



and throughput optimization—to improve high-volume, people-intensive operations

What We're Looking For

 4+ years of experience in Program Management, Operations, Process Excellence, or a related function.
 Robust analytical and problem-solving skills, with the ability to work comfortably with data and build structured models
to support decision-making.
 Experience in supply chain, operations, process management, or operational excellence. Candidates with backgrounds
in banking, logistics, manufacturing operations, consulting, or similar industries are highly preferred.
 A systems-thinking mindset with a strong focus on identifying root causes, solving problems sustainably, and building
scalable operational processes.
 Excellent stakeholder management and cross-functional collaboration skills, with the ability to drive execution across
multiple teams.

📌 Program Manager (Gurugram)
🏢 Policybazaar.com
📍 Gurugram