Job Title: Infrastructure Support Administrator
Location: Ahmedabad, India
Employment Type: Full time
Shift Timings: 6AM to 2.30 PM, 9.30 AM to 6 PM, Rollover days. 365 days a year.
Working Days: 5 Days
About the Role
We are seeking a proactive Infrastructure Support Administrator to join our team. In this critical role, you will be the first line of defence for our server and cloud environment, ensuring high availability and performance during overnight hours.
You will initially focus on monitoring and remediating alerts via PRTG, performing health checks on Windows/Linux servers, and supporting our Azure and Microsoft Entra environments. As the role evolves, you will take ownership of server patching and advanced infrastructure operations.

Key Responsibilities
- Monitoring & Remediation: Monitor the PRTG dashboard, validate alerts, and execute documented runbooks to resolve incidents quickly.
- Troubleshooting: Perform root-cause analysis for Windows Server issues (CPU, memory, services, Event Viewer) and basic Linux administration tasks.
- Cloud & Identity Support:



Support Azure VM health, networking, and monitor Entra ID sign-in logs for authentication issues.
- Incident Management: Escalate complex incidents requiring specialized knowledge, vendor support, or production changes while documenting all actions taken.
- Maintenance: Participate in overnight maintenance activities and eventually execute approved patching workflows (Windows/Linux).
- Documentation: Maintain detailed incident notes, shift handoff summaries, and contribute to the improvement of knowledge articles and runbooks.
Required Technical Skills
- Windows Server: Strong troubleshooting skills (Event Viewer, Services, Task Manager, PowerShell) for performance and service-related issues.
- Linux Admin: Basic command-line proficiency (CPU, memory, disk usage, logs, SSH).
- Monitoring (PRTG): Experience with infrastructure monitoring tools; ability to distinguish between informational, warning, and

📌 Infrastructure Support Administrator (Ahmedabad)
🏢 TM Systems
📍 Ahmedabad