About Emeritus:
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, skilled certificates, and senior executive programs help individuals learn new skills and transform their lives, companies, and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following multiple funding rounds, including a $650 million Series E round in 2021 and a $150 million Series F round in 2024 led by TPG,



the company is valued at approximately ~$3 billion and is backed by Accel, SoftBank Vision Fund 2, CPP Investments, and other leading global investors.

Role Overview:

We are seeking a Program Support Coordinator (Bilingual) to support learners and ensure smooth delivery of our programs. The ideal candidate will have superior written and verbal Spanish/Portuguese skills, flexibility to work in night shifts (India based), and a willingness to handle communication across email, chat, WhatsApp, and voice channels.

Key Responsibilities:

Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction. Major queries relate to extension requests, assignment submissions, grading and certificate issuance processes.
Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS

📌 Learner Support Coordinator (Mumbai)
🏢 Emeritus
📍 Mumbai