Job Summary

We’re looking for an experienced UAT Program lead support the delivery of the Cash change agenda at Standard Chartered, with a focus on driving the implementation of Tech Simplification program, having subject matter expertise knowledge on cash system and applications and other Change initiatives across Cash Operations.

Key Responsibilities

Strategy

Awareness and understanding of the Cash business strategy and Cash Operations strategic roadmap.
Role model a strong, cooperative relationship between Cash delivery teams (whether in country or across functions/geographies) and maintain strong lines of communication across our Cash footprint through an effective communication process.

Business

Domain knowledge of cash as a product offering in Financial Institutions and product role as a pan-bank utility
Well versed in product processes, key regulations and guidelines, as well as segment wise variations
Support standardization of operational processes.
Track market and business developments from peer banks and fintech industry and identify opportunities.




Drive and lead continual experimentation within in respective locations to deliver outcomes that align to the strategy and product backlog.
Employ business process design methodologies and tools to achieve right outcomes in terms of effort, risk and costs of change.

Processes

Interacting with the technical teams and the country operations stakeholders and users to ensure that the requirements are clear and well understood
Determine and develop user requirements (including writing user stories) for systems / platforms in production, to ensure maximum usability – and help coordinate UAT on any release
Help design, document and maintain system processes both for new systems / platforms, and enhancements required to existing solutions
Turn business requirements into user DOIs (Operating Instructions) ahead of implementation.
Guided by Change Governance Policy and Change Delivery Standards
Gather requirem

📌 Senior Manager (Chennai)
🏢 Standard Chartered India
📍 Chennai