Mastercard's Business & Market Insights (B&MI;) group empowers organizations to achieve growth and innovation goals by delivering unparalleled data-driven intelligence and cutting-edge AI solutions. By harnessing proprietary data, frontier generative AI, and global expertise, B&MI; helps businesses make smarter, faster, and more impactful decisions. We transform complex, multi-modal data into agentic systems and generative applications that drive measurable business outcomes and sustained competitive advantage.

We are looking for a Lead Engineer, Generative AI & ML Engineering for the Operational Intelligence Program within B&MI.; This role will lead a team of Gen AI engineers to architect and deliver next-generation LLM, agentic, and multimodal AI systems that enable business growth, elevate customer experience, and ensure secure, scalable, production-grade AI. As a technical leader, you will set the engineering standard for Gen AI development — driving innovation across agentic orchestration, retrieval-augmented generation, LLMOps,



and responsible AI — while fostering a culture of continuous learning and engineering excellence.

Roles & Responsibilities
• Architect and lead the development of multi-agent AI systems using frameworks such as LangGraph, CrewAI, and AutoGen — enabling autonomous reasoning, tool use, inter-agent coordination, and adaptive decision-making at enterprise scale.
• Design and operationalize multimodal generative AI pipelines that unify text, image, tabular, and graph data using transformer-based architectures (BERT, CLIP, LLaVA, T5, Whisper, GPT-4o, Gemini) for rich, cross-modal intelligence.
• Build production-grade RAG and Graph-RAG systems integrating vector databases (Pinecone, pgvector, OpenSearch) and knowledge graphs (Neo4j, AWS Neptune) for semantic retrieval, entity-aware reasoning, and grounded generation.
• Lead LLM fine-tuning, prompt engineering, and model alignment strategies — including RLHF, PEFT, LoRA, and instruction tuning

📌 Manager AI Engineering (Pune)
🏢 Mastercard
📍 Pune