Job Description

Job Title - Senior Manager Terminal Operations - Rail & Inland Terminals

Department - Operations

Job location - DP World Multimodal Logistics Private Limited, Opposite Nirma Factory, Near Jakhwada Railway Station,

Village Sachana, Tal. Viramgam, Ahmedabad

Responsibilities

Key responsibilities

To lead progressive and innovative terminal operations, which meet all regulatory, and procedural requirements.
To assist in developing and build relationships with all shipping Lines, handling agents, Customs House Agents and associated business partners in providing a seamless service to customers which maximizes all revenue opportunities.
To manage operational budgets in line with forecasts and ensure financial process integrity at all times.
To lead, deliver and further develop the Safety Management Systems in the Terminals and 3rd parties, taking robust corrective action if needed.
To maintain positive relationships with customers, Customs and associated service providers.
To monitor performance, seek continual improvements and take corrective action where needed,



managing change and improvement initiatives as appropriate.
To work with airside operational departments to promote a combined customer focused service.
Analyse port users' requirements and addressing them with the top management if required.
Develop plans to ensure terminals follow established standards.
Develop proposals for new service innovation ideas.
Enforce a safe and secure culture.
Enforce organisational and compliance standards.
Establish Key Performance Indicators (KPIs) for internal staff.
Manage contractors carrying out Terminal operations.
Plan timely and accurate delivery of services to meet customer requirements.
Promote new ideas to enhance customer service operations.
Recommend action plans to resolve and prevent safety or security breaches.
Resolve issues and incidents at the Terminal
Review and develop compliance standards.
Review operational processes to identify areas for

📌 Senior Manager (Ahmedabad)
🏢 DP World
📍 Ahmedabad