As part of the Business Domain “Services Delivery” you will play a key role in the Digital Transformation of SoftwareOne’s Qualified Services and Managed Services delivery capabilities. You will work closely with business stakeholders across the Services organization to inform them about upcoming changes and new developments across ServiceNow-based delivery platforms, including SoftwareOne Delivery Platform (SwoDP) for Professional Services and Managed Services, and drive adoption through transparent communication, training and ongoing enablement. You will maintain good control of sprint scope and rollout plans to confidently explain what changed, why it changed, and how users should work with the new functionality.
Key Responsibilities
Supporting the development and implementation of new services/features, owning rollout readiness and business adoption activities
Coordinating the transition of new services or features across teams and business domains globally
Informing and keeping countries up to date on Release planning, using multiple communication channels
Maintaining and monitoring transition of recent services, features and releases
Communicating with stakeholders to determine if the new functionalities meet their requirements and gather feedback
Stakeholder management: building trust with business and technical stakeholders, setting expectations, communicating status/risks early, and driving alignment across regions and teams
Job Requirements
3+ Years of experience working in IT/Software Consulting
Background in Change management / Transition
Excellent verbal and written communication skills in English (additional language skills are a plus)
Experience in requirements elicitation, UAT planning/execution, feedback engineering, and validating PBIs against acceptance criteria
Strong written communication skills with experience producing release notes, user communications, and structured documentation
Ability to create and maintain training content and walkthrough gui