The Manager - Customer Satisfaction & Quality (CSQ) is responsible for leading manufacturing quality assurance activities, driving customer satisfaction, and ensuring continuous improvement of the Quality Management System (QMS) across the plant. The incumbent will lead a team of quality professionals, implement industry best practices, and ensure robust quality processes throughout product realization and manufacturing operations.
Key Responsibilities
Quality Management & Customer Satisfaction
Drive customer satisfaction through proactive quality planning, defect prevention, and rapid resolution of customer complaints.
Lead quality assurance activities across electronic product assembly manufacturing operations.
Establish, maintain, and continuously improve Quality Management Systems (QMS) in compliance with applicable industry standards and customer requirements.
Monitor key quality metrics and drive actions to achieve world-class quality performance.
Conduct management reviews and ensure closure of quality-related actions.
Continuous Improvement
Lead continuous improvement initiatives using structured problem-solving methodologies.
Drive implementation of Lean Manufacturing, Six Sigma, Kaizen, 8D, PDCA, and other operational excellence practices.
Promote a culture of quality and continuous improvement across the organization.
Analyze quality trends and identify opportunities for process optimization and defect reduction.
Advanced Quality Planning
Lead and ensure effective deployment of:
APQP (Advanced Product Quality Planning)
FMEA (Process & Design Failure Mode and Effects Analysis)
Control Plans
SPC (Statistical Process Control)
MSA (Measurement System Analysis)
Root Cause Analysis and Corrective Actions
8D Problem Solving Methodology
Support current product introduction activities with quality planning and process validation.
Manufa