Job Title: Customer Success Manager, SMB
Location: India (Remote)
Permanent
About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+
customers across 100+ countries. Cyncly transforms the way customizable products
and spaces are imagined, designed, sold, managed and made. Our end-to-end
software solutions connect professional designers, retailers and manufacturers
to the world's largest repository of product content. Today, our business spans
across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring
industries with operations in North & South America, Europe, Asia Pacific and
Africa.
Cyncly brings over 30 years of experience to deliver more value for our
customers through an expanded portfolio of end-to-end solutions. Our global
presence allows us to provide world-class support and sales with a local touch,
providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through
strong organic growth and complementary acquisitions, backed by leading growth
private equity firms specialised in technology.
About The Role:
The Customer Success Manager for SMB is responsible for managing and maintaining
customer relationships in one of our markets. They will be in charge of driving
retention and growth across a book of several hundred SMB customers ($5k-150k
annual spend), by understanding their business needs and helping them succeed,
focusing on articulating the value that Cyncly delivers.
The Customer Success Manager performs a variety of duties such as maintaining
ongoing customer relationships and networking, implementing success programs,
contributing to sales, minimising churn, analysing complaints, developing new
procedures and implementing customer retention campaigns.
The Customer Success Manager should engage with customers, maximize value, and
create strategies to grow our customer base. They must be personable and
analytical, possess solid leadership qua
📌 Customer Success Manager, SMB (India)
🏢 Cyncly
📍 India