About Wego:
We’re on a mission to help people discover the real value of travel inspiring them to explore, giving them more reasons to go, and making it easier to turn those plans into reality.
Founded in 2005, Wego has grown into a leading online travel platform, helping millions of travelers every month plan and book flights, hotels, and trips across the world.
Whether they are travelling for adventure, work, family, or something entirely different, we work tirelessly to make the entire journey as straightforward and seamless as possible

The Role
As a Payments Operations Specialist, you will report directly to the Payment Operations Lead and support the smooth execution of Wego's daily payment operations in the India market. India's payment landscape is dominated by UPI, alongside cards (Visa, Mastercard, RuPay), net banking, and wallets, and is governed by a fast-evolving RBI and NPCI regulatory regime. You will ensure that refunds, disputes, partner performance, and risk alerts are monitored, reported, and escalated accurately and efficiently, in line with RBI and NPCI requirements.



Your work plays a critical role in maintaining payment stability, regulatory compliance, and customer satisfaction in one of the world's most complex and fastest-growing digital payment markets.
Your day-to-day involves:
• Monitor daily alert channels for payment issues across UPI, cards, net banking, and wallets, escalating critical items as needed
• Review and track payment partner performance to ensure service consistency and adherence to RBI-mandated settlement and uptime timelines
• Review dispute and chargeback evidence across UPI, card networks, and net banking, supporting timely, accurate resolution within RBI/NPCI turnaround times
• Maintain internal trackers and update the bi-weekly operational progress report
• Respond to operational inquiries from internal teams and coordinate resolutions with Indian banking and payment partners
• Follow up on escalated issues, including those re

📌 Payments, Fraud (Bengaluru)
🏢 WeGo
📍 Bengaluru