At Unacademy, we're on a mission to make quality education accessible to millions of learners. We're looking for a Customer Success Associate who is passionate about building relationships, solving problems, and ensuring every learner has an exceptional experience with our platform.
If you enjoy interacting with people, thrive in a fast-paced environment, and love creating meaningful customer experiences, we'd love to hear from you
? What You'll Do
Be the primary point of contact for learners and ensure an outstanding customer experience.
Build strong relationships with customers by understanding their goals and helping them achieve success.
Resolve customer queries, concerns, and escalations in a timely and empathetic manner.
Collaborate with Product, Sales, Marketing, and Operations teams to improve the overall customer journey.
Proactively engage with learners to drive product adoption and maximize value.
Identify opportunities to improve customer retention, satisfaction, and engagement.
Track customer feedback and provide actionable insights to internal stakeholders.
Monitor key customer success metrics and contribute to business growth.
? Who We're Looking For
1–3 years of experience in Customer Success, Customer Support, Client Servicing, Customer Experience, or Relationship Management.
Excellent verbal and written communication skills in English and Hindi.
Strong problem-solving and stakeholder management skills.
Customer-first mindset with the ability to build long-term relationships.
Comfortable working in a rapid-paced, target-driven environment.
Proficient in Microsoft Excel/Google Sheets is an added advantage.
✨ Why Join Unacademy?
Be part of one of India's leading EdTech companies.
Work directly with cross-functional teams and contribute to business growth.
Gain hands-on exposure to customer success, operatio