Organization- Hyatt Place Vithalapur

Summary

Main Duties

Administration

Assists to prepare and update the Information Systems Departmental Operations Manual.
Ensures the availability of any stationery or consumables required by any I.S. systems.
Ensures that all licenses are complete and up-to-date.
Keeps software in the Property Management System up to the current release as instructed by the Area IS Manager.

Customer Service

Provides the appropriate level of skilled, courteous and caring service to other employees (internal customers) and other visitors to the division.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Maintains positive guest and colleague interactions with good working relationships.

Financial

Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees if required.




Ensures productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International IS Operations Manual.
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

Provides technical assistance, advice to hotel management so as to minimise overhead expenses and maximise productivity in all areas.
Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
Coordinates timely repair and returns to service providers any faulty systems or items of equipment.
Assists to establish and implement procedures to ensure backup of data in any I.S. system.
Rebuilds data corrupted by either hardware or software faults.
Coordinates the timely handling of any software fault reports or enhancement requests.
Assists to set up emergency procedures to continue the opera

📌 Assistant Manager- Information Systems (India)
🏢 Hyatt Place
📍 India