Practice Leader – ServiceX

Position Overview
The Practice Leader – ServiceX will own the strategy, capability, and commercial outcomes of Aelum’s Experience-as-a-Service practice — the portfolio that delivers connected employee and customer service experiences across IT, workplace, customer operations, industry verticals, and the field.
ServiceX spans Enterprise IT (ITSM), SPM ,CX Transformation (CSM, CRM), Digital Workplace (HRSD, WSD, HAM),and Field Service Transformation (FSM). This role converts that portfolio from a set of module competencies into a productised, accelerator-led practice with defined maturity models, reusable IP, and a repeatable go-to-market motion.

The successful candidate will deliver measurable outcomes across delivery quality, capability maturity, pipeline contribution, and practice profitability — positioning ServiceX as a recognised total-experience practice in the ServiceNow ecosystem.

Key Responsibilities
Practice Strategy & Portfolio Definition
Define and communicate the ServiceX roadmap across these offering pillars: Enterprise IT,



CX Transformation, Digital Workplace, and Field Service Transformation.
Own the total-experience positioning that unifies EX and CX into a single connected service foundation, ensuring the practice narrative stays differentiated from module-level competitors.
Present a strategic plan within the first 15 working days, with measurable 30/60/90-day milestones.
Own ServiceNow OEM and partner alignment for all ServiceX product lines, including roadmap visibility, specialisation attainment, and joint GTM.

IP, Accelerators & CoE Build
Build and commercialise reusable accelerators, prebuilt packages, and productised offerings (e.g. ITSM AI-enabled package tiers, CPQ/SOM assets, industry workflow accelerators – Manufacturing, Retail, BFSI).
Maintain a demo-ready capability across all ServiceX modules, with documented differentiators and a maintained capability/readiness matrix per module.
Define maturity models

📌 Practice Head- ServiceNow (Hyderabad)
🏢 Aelum Consulting - ServiceNow Premier Partner
📍 Hyderabad