Superfone is a next-generation telecom operator (DOT licensed) on a mission to reimagine the business mobile number for SMBs in India. We offer a VoIP-based mobile number that works on our app and can be shared by multiple team members – a first of its kind in India Beyond communication, Superfone enables business growth through integrated AI tools, AI agents and business software built on the phone platform.
Superfone is founded by leaders who have held key roles at high-growth companies like Flipkart, Ola, and PhonePe, bringing deep experience across product, business growth, and revenue scaling. They bring firsthand insight into building and scaling businesses in fast-paced environments, and work closely with the team to drive meaningful impact and growth.
Backed by top-tier investors, Superfone has raised over $3M in funding and is on a strong growth trajectory, rapidly scaling its product and customer base.
Important points:
● 100% on-site role in Bangalore
● Immediate joiners are strongly preferred
● Full-time role includes PF and medical insurance benefits
About the role:
As a Tech Support Engineer, you will be the primary point of contact for our customers, providing exceptional technical support and troubleshooting complex issues. You will play a crucial role in ensuring customer satisfaction and driving product improvement.
This role is well-suited for individuals who are passionate about building a niche technical skill set, enjoy solving problems, and are deeply customer-focused. If you are eager to learn, thrive in a fast-paced startup workplace, and want hands-on exposure to VoIP systems, networking, and SaaS products, this role offers a unique opportunity to develop expertise in a highly specialized domain.
Responsibilities:
Handle customer inquiries and resolve issues promptly and effectively.
Troubleshoot technical problems and identify root causes.
Escalate unresolved issues to appropriate internal teams.
Create and maintain c
📌 Technical Support Engineer (Bengaluru)
🏢 Superfone
📍 Bengaluru
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